Terms and Condition

Terms and Conditiond of The Stunning Hair And Beauty Website, this website is owned and managed by Stunning Hair And Beauty Ltd..

By using this website and our services you (user/customer) agree to be bound by the terms and conditions listed below and throughout the website. We (Stunning Hair And Beauty ltd.) reserve the right to amend these Terms & Conditions at anytime without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of sale.

We encourage you to email us directly at info@stunninghairandbeauty.com if you have any questions regarding these Terms & Conditions.

Cancellations

You are allowed to cancel your order within 7 days for a full refund. If the product has been posted when you request cancellation you will be required to return at your expense and by registered post in accordance with our customer returns policy before you are granted a refund The meaning of registered post is by providing a tracking number proof of postage alone is not accepted. Items must be received with 15 days of this notification to be eligible for a full refund.

Code of Conduct

Our team will always treat customer communication with politeness, kindness and honesty. In support of this, we will not offer any response to rude, aggressive or violent communication in any way.

Copyright

The Stunning Hair And Beauty website and any material contained within and any other rights associated with the website are protected under copyright and trademark law. Nothing may be reproduced for public or commercial use without the express written permission of a partner of Stunning Hair And Beauty Ltd. If you wish to reproduce, store, transmit or use in any way the content that appears on our website please contact us via email.

Customer Information & Privacy Policy

We may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of our website. In addition, we may from time to time use personal information submitted by you at any location on our website.

We may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors which can include “cookies” which would be temporarily stored on your computer during the order process. Information collected in this way can not be used to identify you unless you modify your internet browser settings.

If you have any difficulty ordering from our website after making modifications to your online security settings please contact us.

We will only use information collected about you lawfully and in accordance with the Data Protection Act (1998). We will not share any of your information with any 3rd party without first obtaining your consent or unless required under law. Under no circumstances will Stunning Hair And Beauty sell or donate your information to any 3rd party.

If you have subscribed to receive notifications and information from us directly including the Newsletter, you may cancel these subscriptions at any time by notifying us by email that you no longer wish to receive such communication. You may also request at anytime that we delete your account details and we will do so in accordance with the Data Protection Act.

Customer Returns and the Halo Guarantee

A customer may return any item within 7 days of delivery, for a refund or exchange provided the item(s) meets with the following criteria:

All goods must be returned in the original condition they were received including all packaging and gift wrapping material that may or may not have been included.

Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outline in this section. A refund or exchange will not be provided for products returned in a used condition or been tampered with.

Used condition and tampering includes but is not limited to:

Hair extensions or Hair accessories brushes or hair care products that have

(i) been cut

(ii) been coloured, dyed, permed or washed

(iii) had heat applied for the purposes of straightening or curling effect

(iv) that have any damage inflicted as a result of tampering including traces of scents such as cigarette smoke or burning.

(v) extensions that have been removed from the cardboard backing in the original packaging. While we appreciate any assurance they have not been used, these are hygenic goods and cannot be accepted back under such condition. Under the rules of distance selling, hair extensions are considered “for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;”. We fully support and enforce this legislation when it comes to items removed from their packaging.

If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you. If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.

Returns must be requested within 7 days of receipt of delivery. Returns will not be accepted after 7 days unless goods are faulty. Goods are not considered faulty if their condition deteriotes due to poor hair management or poor application of extensions or miss-use of any kind.

If goods are faulty this must be reported within 7 days of receipt of delivery or they will not be accpeted back for return in any case.

The buyer is responsible for all postage costs when returning items to us for refund or exchange. All items are dispatched from and must be returned to

Stunning Hair And Beauty Ltd, Hawthorne House, Amington Tamworth, England B773DD We ask that you contact us at info@stunninghairandbeauty.com for specific returns instructions before posting your item to us.

We will certainly reimburse any 1st class recorded Royal Mail postage costs if the buyer is returning faulty goods or items were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as you have requested and reimbursement of postage costs to our business.

We will not accept liability for products lost or damaged during transit returned by you or by Royal Mail. We advise insuring all items returned to us and sending returns via recorded delivery to ensure insurance through the the postage company.. This service provides a tracking number should any delivery dispute arise. If a tracking number show delivery of an item but our offices haven’t received it, we reserve the right to contact Royal Mail (or other courier) to confirm the exact delivery address used. If the address is different to the one directed by Stunning Hair And Beauty, no refund or exchange shall be given.

If you choose to send back your return or exchange via unrecorded post, we will not be held laible for any delay or loss. This is in accordance with all UK legislation.

All refunds will be actioned to the original payment method provided unless otherwise expressly agreed between you and Stunning Hair And Beauty. This will occur within and no more than 28 days after we receive your return, in accordance with DSR legislation.

If a refund occurs after an exchange(s) the cost of posting out the exchanged items will be deducted from your refund total.

Any item returned that is determined to have been tampered or used will be offered to be returned to the customer via email. This return is at the customers expense.

All returns must be received within 7 days of notifying us you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside this time period.

Certain items may arrive separately depending on stock levels and which product is ordered,

Halo reserves the right to deduct postage costs from any refund amount for goods returned outside the time frames required by the rules of distance selling.

Delivery of products, associated costs and timelines

Delivery prices for orders within the UK are charged by the weight and value of the order. Prices may also vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within 1 business day, depending on stock availability time of order and final destination.

The majoirty of our orders are sent via our courier service provided by Royal Mail. In certain cases we may use other courier companies and we will do this at our discretion. International orders (outside the UK) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We shall not be liable for any customs or duty charges.

1) Lost or delayed parcels
Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our UK customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions. This is the specific time couriers give to deem an item lost.

We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.

2) Items Returned To Sender
If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. For UK addresses we are happy to make one more postage attempt at no extra charge. If you require a refund, the cost of postage will be deleted from the amount initially paid at point of sale.

3) UK Remote Areas
Occasionally we receive orders from remote areas and regions in the United Kingdom. These orders will be shipped via Royal Mail to ensure timely delivery but are not guaranteed to arrive “next business day”. These areas currently include

a) Northern Ireland

b) Isle of Man

c) Scottish Highlands- specifically postcodes beginning with, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

d) Channel Islands

If you have any concerns please contact us direclty at info@stunninghairandbeauty.com

4) Delays due to weather or strike action
Stunning Hair And Beauty will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business. Customers are welcome to return items at their expense for a full refund if an item arrives late – in accordance with our returns policy.

5) Saturday Delivery
We can only deliver items for Saturday deliver for order received before 12 p.m. on the Friday prior. Orders placed after this time will be shipped for delivery by the following business day at the latest.

Disclaimer – Warranties

Unless expressly stated to the contrary, the fullest extent permitted by law, our website, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of subsititute goods and services, arising out of or related to the use, inability to use, performance or failure of this web site or the linked sites, even if Stunning Hair And Beauty had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

Disclaimer – Trademarks, Images, 3rd party copyright

Except where expressly state to the contrary all persons including their names and images, third party trademarks and images of the third party products, service and locations featuring on the Stunning Hair And Beauty website. Furthermore, unless it is expressly stated on our website that certain product, service or location is connected, associated, linked or affiliated to the maker, right owners or broadcasters of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation with them. Where a trademark (brand name) is referred to it is used to describe or identify the products, services or locations or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.

Disclaimer – Images

Stunning Hair And Beauty Ltd make every effort to maintain clear descriptions and endeavour to use such “up to date” images that are representative and truly reflect the item to be purchased. However Stunning Hair And Beauty Ltd cannot be held responsible for the following any perception you may have in product representation.

It is also important to note that some colours sizes and shapes of certain products may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC’s using different browsers and having different colour and screen resolution settings. This is why we allow your to return your product within 7 days of receipt for a full refund.

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