2. What are clip-in hair extensions and how do I put them in?
If you’re new to the world of hair extensions then these are perfect for you! Clip-in hair extensions are very easy to place in your own hair and have the added bonus of blending in to your hair to be virtually undetected by everyone around you and to make it easier we'll send you some instructions on how to apply your hair extensions with your purchase they really do take minutes to put in giving you that instant transformed look.
3. I’d like to wear hair extensions but I’m not sure if my hair is long enough?
In a perfect world your hair would touch your shoulders before you start looking at extensions. But we know many customers who have achieve a perfect look with even shorter hair! If you're not sure if hair extensions are suitable for you why not send us a recent photo? We'll give you an honest opinion if you can make it work
4. I don’t think I can see my hair colour in your selection. What colour should I pick?
For some people choosing hair extensions is very easy. And for others it can be difficult to get an exact match to your own hair. If you are struggling to find the right colour we certainly can help! Just send us a photo of your hair and one of our qualified extensionists will recommend the best colour to match – either exactly or by colour that would blend best!
5. How will you Deliver My Item.
We offer a WORLDWIDE shipping service and use a very simple system which will depend on the purchase value, the best way to explain our really simple shipping services is to click on the Delivery/Shipping tab at the bottom of the home page or follow this link http://www.stunninghairandbeauty.com/content/1-delivery-shipping
6. Can you gift wrap my item?
All Items from Feather My Locks range and the Hair accessories range will be gift wrapped free of charge in beautiful packaging, we do not currently offer gitwrapping for other items. However this may change during festive periods , look out for more information during these times.
7. How long will my hair extensions last?
Hair extensions should have an average life of anywhere from 3 to 6 months. A lot of this depends on you caring for them and treating them with the same love and respect you do for your own hair. We have many customers that have used their Hair Extensions for far longer than six months.
8. What is “Remy”?
Remy (also referred to as “remi”) is not a brand but rather a grading system for hair extensions. When purchasing remy hair you are getting hair that is confirmed as “cuticle correct”. This means that the hair is prepares so that every strand flows in the same downward direction. This is a must for human hair extensions as it means they extensions will flow naturally with your own hair and be far less likely to matt or tangle when worn
9. Can I straighten, curl, cut and wash you human hair extensions?
Yes! Treat then just as you would your own hair.
10. What payment methods do you accept?
We accept most major credit cards and can accept payment via our online gateway Sagepay. It is one of the most trusted and secured methods for completing online transactions.Regretably we cannot accept bank transfers, cheques, postal orders, money orders or cash. Please do not send money in the mail as any money received will be donated to charity.If your payment isn't succesfull for any reason please contact us at info@stunninghairandbeauty.com so we can help.
11. How quickly after receiving my payment do you send my order?
Within hours, if not it will be one business day at the latest, customer service is one of our areas we pride ourselves on.
12. How should I brush my hair extensions?
When brushing use a soft bristle brush, start at the ends of your hair and gently work your way up. Always brush in a downward motion. Do not brush harshly.
They are real human hair so treat them as you would your own hair.
12. I think I received the wrong item - what can I do?
Firstly – don’t panic! We look forward to correcting the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible
13. If I’m not happy with my product can I return it?
Yes of course you can, We want the process of buying from halo to be as stress-free as possible and that means not having to worry about being stuck with something that doesn’t suit you! We offer all our customers a money back guarantee when purchasing from halo. Visit our by clicking the link at the bottom of our site for more information! Just email us at info@stunninghairandbeauty.comand we will provide returns instructions as mentioned in our Terms And Condition we will not be able to return used items for hygeine reasons.
14. Can I dye human hair extensions?
Yes but as with your own hair it is best only to dye it a few shades darker or lighter. Completely saturate the hair extensions in the hair dye to ensure an even application and leave for the recommended time.We do not recommend using any bleaching agents on the hair as this may cause damage to the extensions and your own hair.
15. We Love your item but where do we leave feedback?
We have a number of ways that you can leave feedback for us, we are on twitter @stunninghairand and you can leave feedback on facebook www.facebook.com/stunninghairandbeauty dont forget to tell your freinds as well!
16. You Haven't answered my question here.
Thats ok, we are here to help so email us info@stunninghairandbeauty.com and we will gladly answer an questions that you have or give us a call on 0845 689 489 0 Our expert team are here to help you.
1. Is buying from the Stunning Hair And Beauty website safe and secure?
